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New to making your own cleaning products?
A By Me Kit has everything you need to get started.
The One Soap That Does It All
Gentle enough for your skin, powerful enough for your whole home — made right here in Australia.
FAQs
Find quick solutions to your queries from product details, to returns and exchanges.
How long does shipping take?
Our orders typically arrive within 3–7 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.
Is your Castile Soap Australian Made?
Yes - our Castile Soap is proudly made in Victoria, Australia, from pure, plant-based ingredients and scented with real essential oils (never synthetic fragrance).
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can click the link to see real-time updates on your shipment. If you haven’t received the email, please check your spam folder or contact our support team.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased through our online store. Gift cards are delivered via email and include easy instructions for use. They make the perfect gift for any occasion!
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and rates may vary depending on your location. You’ll see available options at checkout.